Returns Procedure

Ricambio International Ltd hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.

• Before returning any goods please read our Terms and Conditions.
• Any products returned must be in a re-saleable condition & include the original packing and documentation.
• Ricambio Int Ltd have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  After 30 days Ricambio are not obliged to accept your return. 

• All orders that have been correctly supplied and returned as incorrectly ordered by the customer or no longer required shall be subject to a 20% handling charge.

   

To create a return, please log in to your account online and go to your orders (found in your account information). Then select which order relates to the return. Once in the order, you can select the item(s) you want to return and the reason. This will open a return request. You will need to wait for your return to be approved before returning your item(s). Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Invoice in with your item(s), failure to do so will delay your refund.

Please send any returns to following address:

Ricambio International Ltd

11 Manor Road

Wallington

Surrey

SM6 0BW

 

Upon receipt, all products will be inspected and at our discretion, credit may be refused. Ricambio Int Ltd will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible. The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.